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Our Terms, Your Account Rights

Everything that governs your fy99 account — from how we handle your data to how disputes are resolved — is set out here. Access to our platform depends on local law and is available only where permitted in your region.

Account TermsPrivacy & DataJurisdiction NoticeCookie PolicyContact Rights
fy99 Our Terms, Your Account Rights
DATA & ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and data handling are not afterthoughts. Here is how we approach each area — from what we collect to how long we keep it and who you contact when something needs to change.

Data We Hold

We collect your registration details, transaction history, and session data. We do not sell this to third parties. Payment credentials for JazzCash, Easypaisa, and Raast are never stored on our servers.

Cookie Use

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the consent banner or your browser settings.

Retention Period

Account data is retained for as long as your account is active and for a period after closure as required by applicable law. You may request deletion of non-mandatory data by contacting support.

Requesting Changes

To correct, export, or delete your personal data, submit a request through account settings or email support with your registered address. We verify identity before actioning any data request.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, want to request a copy of your data, or need to raise a formal complaint, our support team handles legal and account queries through the channels below. For data requests, include your registered account email so we can verify your identity before processing.

Email Support Send legal queries, data access requests, or formal complaints to our support email. Responses are sent to your registered account address.
Live Chat Reach our team directly through the chat widget in your account dashboard for account-specific legal questions.
Account Settings Manage consent preferences, review your data summary, and submit account closure requests directly from your profile settings page.

Common Questions About Our Terms

These are the questions we hear most often about account rights, data handling, and how our legal terms work in practice.

Access depends on local law and is available only where online gaming is permitted in your region. It is your responsibility to confirm that access is lawful where you are located before opening an account.

Submit a data access request through your account settings or email our support team from your registered address. We verify your identity first, then process the request within the timeframe required by applicable law.

Non-mandatory data can be deleted on request after account closure. Some records — such as transaction history — are retained for the period required by law. Contact support to start the process.

We notify you by email to your registered address before material changes take effect. Continuing to use the platform after the effective date means you accept the updated terms.

No. We do not store your JazzCash, Easypaisa, or Raast wallet credentials. Payments are processed through each provider's own infrastructure and confirmed to your fy99 wallet once the rail reports receipt.

Send your complaint to our support email from your registered account address, or use the live chat in your account dashboard. Include your account ID and a clear description so we can respond accurately.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.